Return Policy

At Melanated Beauty Depot, we strive to ensure your complete satisfaction with your purchases. We offer returns on all items purchased within 30 days of delivery, subject to the following conditions:

1. Eligibility: To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

2. Contact Customer Service: To initiate a return, please contact our customer service team at shamaine@melanatedbeautydepot.com. Kindly provide your order number and reason for return in your email. Our dedicated team will swiftly assist you and provide you with instructions for returning your item.

3. Return Process: Once you have contacted our customer service team and purchased your return shipping label, proceed to carefully package and ship the item back to us.

4. Item Inspection: Upon receiving your returned item, our team will thoroughly inspect it to verify if it meets the return eligibility criteria. We will then notify you promptly of the item's status.

5. Refund Process: If your return is approved, we will initiate a refund to your original payment method. Please allow 5-10 business days for the credit to reflect, depending on your card issuer's policies.
Please remember that we do not accept returns on items put on clearance. We apologize for any inconvenience caused.

We value your satisfaction above everything else. If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our customer service team for assistance.

Thank you for choosing Melanated Beauty Depot!